Viewing the Work Log window

The Work Log window displays the records of dialed or received calls with full information of a call record, as applicable and available. Each call record includes name, number, date/time, and duration. You can set the options to view call records by date or by call type.

Note

You can configure the Work Log window to record the type of calls the system must record, specify number of days the system must keep the work record in the history, and set the number of work logs the Work Log window must display per screen. The option to configure these settings are available in System Options > System Settings > Work Log.

On the action bar, click Work Log.
To view records by date, perform any one of the following actions In the Work Log window:
- To view all call records, from the Show field, select All Entries.
- To view today's call records, from the Show field, select Today.
- To view yesterday's call records, from the Show field, select Yesterday.
- To view current month's records, from the Show field, select This Month.
The system displays the instances of work logs matching the criteria.
To view records by call type, perform any one of the following actions, in the Work Log window:
- To view all types of call records, from the View field, select All Contacts.
- To view outgoing voice call records, from the View field, select Outgoing Voice.
- To view incoming voice call records, from the View field, select Incoming Voice.
- To view incoming video call records, from the View field, select Incoming Video.
- To view outgoing video call records, from the View field, select Outgoing Video.
- To view conference calls, from the View field, select Conference.
You can use the combination of Show and View fields in the Work Log window to optimize your view.

The system displays the instances of work logs matching the criteria.
Perform any one of the following actions:
- To browse through the Work Log page sequence, at the bottom of the Work Log window, click the forward or the backward arrow button.
- To sort the view order, click the corresponding column headings.
- To dial or re-dial a call, click the corresponding call icon for the associated call log.
To close the work log window, click Work Log again.

Viewing the Work Log window

Example